CapitalOne card

  rins36 20:59 09 Jun 2003

I know this is not a computer consumerwatch issue, but I thought other people should be aware of this

CapitalOne offered us (ppi) payment protection insurance on the card, they said they would send details & await our response/reply.

Checked the account online & found that they had taken the ppi out for the month without

a) sending any paperwork to us
b) did this without authorisation from either my hubby or me

About to write a letter of complaint to them & ask why etc, will also keep a copy of my letter for reference

  rins36 23:29 09 Jun 2003

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