I intend to return an item to Simply, unopened and unused within 7 days (more like 3). I intend to pay the return postage myself. Are they within their rights to charge a fee? (Whether they call it a restocking fee or not.)
There is a clause in the Distance Selling Regulations regarding fees, but I don't fully understand it as it is in legal terms.
I want to be able to 'fight my corner' if they impose an unreasonable, ie any, fee.
for goods that are returned in an unused condition within the 7 day period allowed under the terms of the Distance selling regulations. You must pay the cost of the return, and if the item has a significant monetary value you should, in your own interests, arrange insurance cover for it whilst in transit. If you don't, and it's lost or damaged in transit you'll be liable.