Can a Dealer/Manufacturer warranty say...

  Z1100 17:22 27 Dec 2006

"All systems come with a one year return to base warranty all you pay is postage and parts at trade prices no labour"

It's the pay for part replacement that I think is wrong but I can't say for sure.

The 'part' is a CD ROM drive in a PC. The PC is 25 days old and it appears this 'sole trader' wants my Son to pay for the replacement part in a custom built PC.

Any leagal link for proof one way or the other would be nice.


  The Brigadier 17:51 27 Dec 2006

Who's the company??

  ulrich 18:09 27 Dec 2006

You tell him you want it replaced or repaired. I think The Sale of Goods Act is what you want.

  Z1100 18:11 27 Dec 2006


this is almost certainly 'a lad' working from home and selling on e-bay as a power seller.

His 'whois' entry was listed as an 'individual' until I pointed out the website to Nominet. They in turn immediately listed his address and told me
'After checking the website for the domain name it appears that the website is being used in the course of business and/or trade. In light of this we have opted the registrant into the whois. You can now view their contact address information via our whois'

So that was nice. Looking at the e-bay item click here
it is a nice looking box, heavy on price with XP-Pro installed but not supplied and no recovery disc or partition. So, dare I suggest illegal?

And the warranty statement is 'All systems come with a one year return to base warranty all you pay is postage and parts at trade prices no labour'

So I need good information before I dive in and ask for
1; A genuine XP CD and COA and
2; A new CD ROM Drive Free of charge.
3; A Refund, which my Son is not keen on. *sigh* It is his money so I will let him decide.


  Z1100 18:13 27 Dec 2006

but I cannot find a relevant bit of text to quote and I am going crosseyed looking! ;)


  spuds 18:30 27 Dec 2006

click here click here click here

If the part is faulty, then it is the legal duty of the retailer to replace/repair or offer a refund at your discretion. The retailers terms and conditions cannot override UK consumer law (if purchased in the UK, from a UK retailer/supplier)

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