Ordered a USB 2.0 - Ethernet adaptor back on the 8th of August.
Went to use it yesterday (22nd August) and the adaptor wouldn't work with the USB 2.0 drivers. After a few tries i tried the USB 1.1 drivers and all worked well.
Looking at the CD manual the USB 1.1 adaptor is blue and the USB 2.0 adaptor is black. Mine was blue. On the rear of the packaging the USB box was ticked and not the USB 2.0 box.
I e-mailed Cable Universe and told them of the problem. Within 2 minutes I'd had an apology and promise of a new USB 2.0 device in the post immediately. I was also advised to keep the old USB 1.1 device.
Result - 8 am this morning the new USB 2.0 adaptor arrived.
3 year old Dyson starts cutting out after 10 minutes. Overheating. Go through all the checks on-line and can't resolve it so i fill in the details to arrange an engineer to come for a service (£55 - parts, labour, the LOT (except filters)). Anyway the lady on the phone asks me to do a few more checks and determines that water may have got in the cyclone head (likely because before it started to play up the dogs water bowl was tipped on the floor), mixed with dust and "set like concrete restricting the airflow". She suggested holding off on the engineer and trying a new cyclone head. Now this is a major part of the Dyson and i expected to pay for the part but no - Dyson are sending the part for free! Even got an e-mail confirming free dispatch! If it doesn't fix the problem I'll need to pay for the engineer. But a major component for free. Two years outside warranty...