Some operators seem to think you build a network and that's it. I think By=ulldog found out you need a good custoemr service as well. Maybe talk-Talk are discovering the same thing. When companies eem to have one strategy to compete on price they often go bust as someone else has the same strategy and they chase each other down on price, cutting costs to support the strategy , but cannot cust ocosts fast enough. If there are cusotmer problems they think the solution is to cut price agsin etc etc.