I moved house on 10th January 2003, I've had BTopenworld ADSL for 18 months. The procedure to cancel was quite stright forward just a few emails.Then I contatced BT on 150 to transfer my voice account to my new telephone line and keep the same number as it's on same exchange. All went well, a call to confirm the date and time of change over, a call the evening of change over to check everything was OK.
Then the BIG problem, I tried to order a new ADSL line connection on Monday 13th January. I was then informed that the records of BT showed that the telephone line in new house was already activated as ADSL.It was not as I'd taken my telephone number with me all their records showed that it was still an ADSL line. After a long and somewhat useless telephone call to BT wholesale I was informed that it takes 5 working days for the information about disconnecting an ADSL line to go through there system. So it will be Friday 17th January before I can place an order with any ISP to start the process to install a new ADSL line.
So anyone out there who works for BT can tell me why a voice line can be changed over with no problems, but a telephone number which has been taken to a new line on a new adress stays in system for 5 working days before I can reorder a new ADSL line. Bt guy was useless an jobs worth, no superviser available and could not give me a telephone number to compalin to.
BT whole sale has a monoploy in most of UK, they provide a very poor customer service on ADSL side of the company.
You've been warned if you move house and take telephone number with you.