I was a buyer for a great number of years and arranged contacts with suppliers for fixed prices for a given length of time for their products which allowed us to then plan company finances for that period.
I recently started a two-year Broadband contract with BT and within two months of commencement of that “contract” I was advised
We wanted to let you know that the price you pay for your broadband and calls will be going up on 2 April 2017".
“You don't need to do anything but if you want to change something or leave, and you're within your minimum contract term, you'll need to contact us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time”!!!!!!!
compumac, Phone BT sales, politely threaten to leave and see what they can come up with to keep you as a customer. I reduced my monthly bill (including TV and unlimited fibre) from £65 to £41, only a few weeks ago. I try it on every time a contract term expires and it always yields a discount.
I have recently moved my home phone from BT to another supplier. BT were very keen to keep my custom, so much so, that they offered me two cheaper contracts. The first, cheaper by £0.01 per month and when I laughed, cheaper by £1.00 per month. I moved tp Plusnet!
I changed to BT for broadband and phone calls. No TV as we do not want to watch sport and go dancing several times each week.
It is a twelve month contract with fixed price and a credit cards with over £100 to spend on it. I thought it was a good deal. I was with TalkTalk who could not match it. Will see what Bt offer in November when the contact finishes.
I have been with BT for several years now and regularly do a new contract deal with them. They are most reluctant to let customers go and will happily drop prices or offer incentives if you negotiate with them. Other that line rental increases (which I pay as a lump sum)I have had no increases in my bills for the past 3 years. No fibre here so I am stuck with a poorish download speed. But at least I did get a free Home Hub 6 this year and a very good modem it is.
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