Did it have a bad name? I just joined it a month ago and I'm happy enough. Up 8meg speeds and I personally get between 1.5 meg and 3 meg depending on time, and as they have a UK call centre you can understand what they say. I'm a bit away from the exchange so knew I wouldn't get anything like the 8 meg. Only complaint I have myself is the time it takes to get through to them on the phone but my query once raised has always been answered and sorted. At the moment I'm happy enough. A lot better than Tiscali both with the connection and with the support. But I have to point out its early days as I've only been with them a month.