The biggest fraud there is

  csharma 14:44 06 Feb 2008

I paid £400 for a allegedly "custom" PC with a 10 day lead time. When I asked the company to change the specification a tiny bit I was told that this is impossible. I then asked that the order be cancelled. Despite several written and phone enquiries, I was not contacted or told the status of my order.After 20 days, despite the cancellation requests, the company is now attempting to ship me goods that a. I do not want (I purchased another PC) b.I cancelled in writing. I was sent a "Direct Selling" clause that says I can cancel the order but it does not apply to me because mine is a "custom" PC


  interzone55 14:46 06 Feb 2008

How did you pay?

If you used a credit card (not Debit like switch) then contact your card company and dispute the charge explaining why.

If you paid with finance then contact the finance company, you have a legal right to cancel finance within 28 days.

  csharma 14:57 06 Feb 2008

Thank you for your response - Paid with a credit card - reported it to the bank. Have reported this to OFT, BBB, WatchDog and Consumer Protection as well - this will be a long hard fight but will make sure I fight this kind of business practice.

  interzone55 15:08 06 Feb 2008

Please don't make comments like that or FE will delete the thread.

He's quite rightly not keen on people telling people not to buy from a particular company based on one person's bad experience.

  The Muir 15:31 06 Feb 2008

I understand your issue but the case you ordered we won't ever use again.

We are not fraudsters. We spent a lot of time constructing and building your PC to your specification.

Please contact me directly if you need to speak about this.



  tillybaby 15:38 06 Feb 2008

Please forgive me for being a bit slow here but surely the purpose of the thread "Consumerwatch" is to warn people off firms that appear to be less than fair in the way they trade. Or was it the comment about telling people not to trade with the company that you were referring to?

  Woolwell 15:52 06 Feb 2008

tillybaby - It's the comment. See Forum Rules.

  ened 15:54 06 Feb 2008

What was the time gap between you placing the order and contacting them to change the spec?

  tullie 16:24 06 Feb 2008

As per usual,we only get one side of the story.

  csharma 16:24 06 Feb 2008

Order Placed
Jan 17, 2008 10:08 PM

Change Requested
Jan 18, 2008 10:38 PM

Took 4 days for response to say NO!
Responds: Jan 22, 2008 11:24 AM

Order Cancelled
Jan 22, 2008 1:04 PM

Order Cancelled on Phone twice
Jan 25, 2008 11:30 AM (Tom is not here but e-
mail him)
Jan 25, 2008 12:00 PM (He is on vacation but
checking his e-mail)

Order Cancelled AGAIN in writing!
Jan 31, 2008 10:02 AM

Dispatch Notice!!!!
Feb 5, 2008 3:33 PM


  ened 16:40 06 Feb 2008

January 18 10:38pm.

That was a Friday!

This thread is now locked and can not be replied to.

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