Best and Worst Technical Support

  tableware 15:51 15 Jun 2003

Does anyone know of an article or site where quality of technical support (on-site, phone and/or email) is objectively compared?

A look at various noticeboards may not necessarily give a true picture although maybe something might be gained from numerous negative posts.

Last time I bought a PC (from Mesh), which was great, but their support (3 years ago) was really poor, but of course I only found that out too late... (maybe its imporved now)

This time round, I would like to pick my PC supplier on the basis of the quality of the support they offer first and foremost - but can anyone tell me who is the best?

So, has any consumer survey been done? and if so who was the best and worst?

  Mysticnas 18:20 15 Jun 2003

was a post on here a few days ago.

One of the trading standards kind of people listed summat on their website.

I'm usre someone else will come along and tell you exactly.

  spuds 20:29 15 Jun 2003

Don't know if these are any help: click here click here click here

  tableware 21:02 15 Jun 2003

Thanks to Spuds and Mysticnas for their prompt response.

Sadly it is more or less as I suspected. A lottery...

Maybe some vendors are better than others but you always take a chance don't you

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