I must say that I found your 1st thread on best and worst very useful and educational to others who are considering buying from various retailers in future. I would encourage those sorts of threads. Some retailers deserve to be named and shamed.
This forum doesn't really encourage name & shame type threads - even though it can be useful to point out which companies to buy and not to buy from. Anyway, click here for a forum that's dedicated to this purpose.
Crucial was, and still is, everything an on-line retailer should be.
You can't fault their service. They invariably deliver the next day, whether you pay for that or not, have a superb on-line engine for finding guaranteed correct memory, and their guarantee is everything they say - and more.
Crucial remains a truly World class act and the one company that everyone else should be trying to copy.
Have to be the best mobile supplier online. Next day special delivery is FREE, emails and calls are answered immediately. Prices are cheapest around... all in all superb.
Everything else I go to Amazon. Good prices, good ranges and thee best customer service. My dvd HDD recorder was a day late... with no word from them I sent an email asking politely will it be delivered tomorrow? I was assured with a yes and a refund that I didn't ask for or expect of £8.99 for delivery.
That may be so, but not in a thread like this, and not by one person who had a bad experience. We don't allow 'naming and shaming' because it can give an entirely false impression of a company's real performance.
If I had a bad experience with say, Crucial.com, and came here ranting about how awful they were, "never going to use them again" etc., etc., I might deter someone from using a company that consistently attracts rave reviews for the quality of its service - just because of my one bad experience.
I'm going to be controversial and suggest Savastore (aka Watford Electronics). They built exactly the PC that I ordered (apart from upgrading the case and DVD rewriter, at no extra charge, due to shortage of components). It was delivered exactly when they said it would be; it worked perfectly from day one; and it continues to do so almost a year later.
I have to agree that Amazon are also very good and I continue to purchase from them.
Crucial are second to none - I have purchased RAM from them in the past and it arrived amazingly quickly and, of course, worked - even when installed by this fumbler. I e-mailed them a couple of years ago about a possible upgrade to my daughter's Medion laptop. They were extremely helpful and did not pester me at all when Ms VoG decided not to bother.