AGAIN, TOTALLY GOBSMAKED AND THROWEN INTO A STATE OF ANGER. I was basically being told that there was no way for this company to rectify it’s mistakes and I was the one that would have to pay in some way for it.. There must be a law against this and there must be something out there with in the fair-trade acts.. I am about to find out.
It was incredible, at one stage, I just could not stop from laughing at them as I said are you telling me that between you, the supplier and the courier company there has been a muck up and I have to drive and pick up the goods from a courier company on your behalf, don’t courier companies work 24/7 delivering parcels and if you’ve stuffed up why can’t you get them or another courier company to pick it up and deliver it to me at your cost with a massive apology for wasting my time! But no you are telling me to go and collect it on your behalf… this is totally crazy… where do you get of on thinking you can do this?
I kept on at the girl on the end of the phone saying this is so not on and i would be writing reviews all over the internet about what they are doing so they better sort it out and low and behold for the 2nd time today another miracle she was going to do what needed to be done 2 hours before and that is, reallocate me with another computer shell and send it out to me with a Saturday delivery and they would re call the box in Newcastle and administer it... she said they don't and won't do it for anyone else (heard that twice in one day!) and muttered something about having to administer making sure I don’t get refunds and stuff.. which is so much work for their company – so what! if they didn’t make such stupid time wasting frustration making mistakes they wouldn't have to do it would they!
I made more that 18 phone calls to ebuyer yesterday and this is another thing to be aware of: they have 2 call centers, one is ebuyer staff and the other is yet another outsider, a contractor. You call 0845 146 1720 for customer services and the calls are split between two centers. If you are dealing with 1 person and need to get back to them you have to keep calling this number and take pot luck till you get the call center you want - THEY DO NOT HAVE A WAY OF TRANSFERRING YOU FROM ONE CENTER TO THE OTHER!!! Is this archaic or what?
I cannot believe I had to spend a whole working day fighting for my basic rights as a customer… What ever happened to fair trading? Has internet shopping completely disempowered the consumer? And is it there to feed the greed of business people making a fast buck without care or respect of the people who are inadvertently paying their wages and profits?
It would have been much less painful to drive 9 miles into Worcester to buy the 3 easy to get items on Thursday and not had to ruin my Friday and Saturday.. Ebuyer say on their site they 'At Ebuyer.co.uk, our focus has always been on helping customers save time and money.' They say, 'It's the empowering, 24/7 self service approach that ensures we keep our customers satisfied, and our prices competitive.' and then they say, 'Our goal is to make each transaction as simple, efficient and effortless as possible.' WELL WHAT RUBBISH, THEY ARE NONE OF THESE THINGS - BEWARE!!