I understand your sentiment but your reaction is a little harsh.
Obviously there has been errors made. Perhaps they had the TV in stock when you originally ordered the TV and stand and they sold them all or perhaps they were recalled for some fault hence no stock and a refund.
I'm sure they will refund you as quickly as they can.
You want to know of a poor company story to put your in context. I bought 13 computer parts from a company, they were all delivered but 7 were dead on arrival - ie not working, and one was physically broken and it had been broken and reboxed, I know this because the bits that had broken off were not in the box.
Took me nearly 3 months to get the money back because they insisted on testing each faulty item individually before refunding each part individually and were backed up with all the other returns. Now that is a bad company.
What you have had is an unfortunate glitch. I wish Novatech had been a bit more forthcoming with an explanation of what had gone wrong but I'm sure your refund will be done as quickly as possible.