On December the 20th I phoned again & nothing. On January 2nd 2008 I phoned & the call was diverted to Holland they looked our account & said according to it the unit had been repaired on the 24th December & they were awaiting instructions from us for a suitable delivery date, as I explained it would be hard for us to arrange delivery when we hadn't even been told it had been repaired. they said they would email the Uk office & tell them to contact me & it should be within 2-3 hours. No phone call came. I phoned again on 3rd January again went straight through to Holland & this time I said there was no point them telling the Uk to phone because they never bother returning calls & that I had phoned them on numerous occasions on the 0870 number. Holland gave me the direct phone number to the repair centre. I telephoned there the next day only to be told it had been sent back to Asus on the 24th December at the request of Asus. I phoned Asus on the 0870 number chose the option I needed only to get a continuous tone, I retried the number but the same thing happened so I found another number which was a geographical number. Telephoned it & was told that it was the marketing department & that I would have to phone the 0870 number. At this point I told the marketing dept I was not phoning that number again & why she then said she would put me through to someone who should be able to sort things out. I got through to Jay & told him everything that had being going on from the start. He then informed he had received notification that my sons laptop was to be replaced as it had been in for repair over 30 days, NOTE THIS WAS NOW 43 DAYS & WE HAD NEVER BEEN TOLD THIS BEFORE THIS TIME.