If the issue is getting difficult to resolve, then contact the credit card or finance company (if paid by that means) or click here for further help and advice.
Sending the item for repair, and dealing with the manufacturer may be a fast solution, but never do this on your own back, as it will limit your consumer rights. If there are no further options, because the supplier doesn't have the necessary facilities, then get their written approval first, before contemplating you next move.
After having problems with aria myself which left me out of pocket, I will never use them again. As this was the first time I had a problem with them I tried to give them the benefit of the doubt, but after using there e-mail service and getting no where, I to had to use there rip of phone line.
Have checked TV today Wed 29th August and appears after a 1 hour run to be working ok.
While the item is now back, I don't think I will be buying any capital cost items from them in the future, due to there poor aftersales service.
Will probably still buy low cost items though, as there prices I think on certain things are very good.
Internet companies would do a lot better if they were not so totally consumed with the new sales aspect, and spent a bit more time looking after existing customers. After all repeat orders are easy sales, and word of mouth can be a positive boost or a killer depending on how they are treated.
While the views expressed above are mine, I wonder how many others are of the same opinion.