AOL - Are you on the Gold package?

  Sic 10:52 15 Jun 2007
Locked

If you are currently on the 'old' AOL Gold package which was £24.99 a month for an uncapped 2Mb connection, you can, with polite persuasion, get your price reduced to £14.99 a month to match their new silver offering.

AOL will ty to tie you into a new 18 month contract, but just politely insist that as a long time customer you want your charge reducing on your existing contract.

For a 5 minute phone call i have saved £10 a month without taking out a contract.

  rdave13 19:28 15 Jun 2007

Umm, but if you'd stayed on the Gold package you'd have been upgraded to 4Mb,free, about next month. Still if you're happy on 2 meg then a great result.

  Sic 22:27 15 Jun 2007

Ohh yeah 100%, but 2Mb gives me a ping of under 20 on any game server, lets me stream my music from pandora...and quite frankly i dont download that much porn to warrant a 4Mb connection, i doubt most people do. ;o)

  rdave13 22:32 15 Jun 2007

Good for you..you're happy.

  kdt 21:19 19 Jun 2007

Renegotiated my existing(already over)/monthly now @9.99 for silver & whilst upgrading netgear router firmware today realized downstream 7008 upstream 448 kbps so not complaining and am pleased with AOL for the past 3 years.

  Sic 09:33 20 Jun 2007

Hmmm £9.99......i should have pushed harder! Did they make you take a new contract for that price reduction?

  kdt 09:43 20 Jun 2007

my daughter did that will have to check but think she convinced them not going anywhere eventhough we spend around £60 on sky package which would mean can get free sky b/band but we liked AOL & heard sky b/band had problems so stayed with AOL

  ashdav 20:55 23 Jun 2007

I waited till my gold was upgraded to 8Mbs then asked (politely) for the price reduction to the silver price £14.99.
Got it and a free router.

  Southy83 21:05 23 Jun 2007

I had AOL silver and took out a one year contract last March to get Platinum for £24.99 a month (with wi-fi router).

When my 12 month contract finished I called them and was offered Platinum for £18.99 a month on an 18 month contract.

After looking at posts on the MoneySavingExpert.com forum, I found out people had called the cancellation line and got it for £9.99 a month.

I rang the cancellation line and gave the spiel about looking to leave AOL then told them straight out that I wanted the £9.99 a month price I had been told about, the women put me on hold for a couple of minutes and confirmed it.

So now I am on the platinum (£29.99) and only paying £9.99.

I had to take AOL talk which is free for 12 months, but as the woman told me, I can cancel at any time from this.

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