I got three bikes from them just before xmas. The prices now are even lower, and although 2 out of the three bikes I ordered were out of stock, the replacements were very acceptable. (They claim to send higher value if what you order isn`t in stock).
Ordered the bikes, which were apparently 'end of line sale' but they were out of stock (hmm, how can you have stock that your selling off yet can re-order?).
They only turned up yesterday, two weeks after they should have. They are not the bikes we ordered (but we knew that might happen) but the models sent are not even listed on the Sterling House web site (so I can't check if they are of a 'higher value').
The main problem is that the bikes are currently not rideable as there are no pedals with one of them and the handle bars of the other one are impossible to attach. The 'supplied' allen key has not been supplied and even if it had been the fitting on the handle bars is not suitable for an allen key as it is round, not hexagonal, and there is no way to grip it to tighten it up.
I have e-mailed Sterling House. I hope It will be resolved soon.
And they failed, as yet to supply the car carrier we ordered.
Approach with caution if you're thinking of ordering.
Internet shopping, I should have gone to Halfords!
Sounds like you have received a christmas 'Returns'consignment, and the previous people haven't sent all the parts back,plus it would look as though Sterling suppliers haven't completed a returns control check.Possibly a sent-in,re-labeled,sent-out job, due to christmas rush. Hope everything gets sorted quickly, still satisfied with my purchase, even though it was only a few months ago.
Toys'R'Us have a good bike and accessories range, and maybe worth considering, if you cancel your Sterling order.
I have had seven bikes from them over the last few years for members of my family and they have all been excellent value for money.They were not ordered online,though.they have big adverts in the popular press.