Any BB provider with UK call centres?

  Totally-braindead 18:21 22 Mar 2007
Locked

I'm considering changing ISP. I'm with Tiscali at the moment and the connections been good enough for me but the customer service is aweful.
When you email a question the replies you get sometimes have absolutely nothing to do with the question asked and if you phone them they either do not listen to what you say or don't understand what you say. I realise call centre workers work from a script but Tiscali is really bad.

Anyone know of an ISP that uses UK call centres?

  TOPCAT® 18:35 22 Mar 2007

Pipex do have a call office in the UK. TC.

  mobileman1953 19:04 22 Mar 2007

virgin media

  aine 19:51 22 Mar 2007

namesco, they have their call centre in Worcester. 0845, local rate, very prompt replies

  Totally-braindead 20:11 22 Mar 2007

Thank you for that, thats 3 for me to check out.

  Input Overload 20:15 22 Mar 2007

Zen, but they are so good you won't ever need to phone them in Rochdale.

  PP321 20:22 22 Mar 2007

correction... vigin media CS is in india..


Or i got an indian chap by chance when I phoned..

  g3uiss 20:31 22 Mar 2007

Have to say support the post about Zen. Marginaly more expensive but you get what you pay for. Constant service and imediate help if you need it. Best company I have delt with in a long time

Tony

  Joe R 20:32 22 Mar 2007

virgin media, who's call centres are concentrated in the West Midlands.

  Totally-braindead 20:42 22 Mar 2007

Zens a bit pricey, £17.99 for 512k BB.

Virgins a possability £10 a month for the first year and then £18 per month. 2 Meg speeds.

namescos also a possability, £14.95 for a 2 meg service with a 5 gig limit.

Pipex up to 8mb BB with a 2 gig limit for £14.99 might be a bit low the 2 gig limit though.

Have to think about this a bit, in the meantime if anyone thinks of others let me know. Thank you.

  terryf 20:49 22 Mar 2007

Eclipse have call centre at Exeter, is that still UK (us worzels down yere don't think so:-)

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