Another Credit Card scam

  Spark6 16:27 04 Dec 2007

I'm not sure if this particular one has been posted here before, my apologies if it has. Having been on the wrong end of a scam myself it rang a bell with me but, for those who have never received a telephone call from their CC provider, this may be a timely reminder.

The following was received yesterday in an email from a colleague of mine:

This one is pretty slick since they provide YOU with all the information, except the one piece they want.
Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.

One of our employees was called on Wednesday from 'VISA', and I was called on Thursday from 'MasterCard'.

The scam works like this: Person calling says, 'This is (name), and I'm calling from the Security and Fraud Department at VISA. My badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank) did you purchase an Anti-Telemarketing Device for £497.99 from a Marketing company based in London?' When you say 'No', the caller continues with, 'Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from £297 to £497, just under the £500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?'

You say 'yes'. The caller continues - 'I will be starting a fraud investigation. If you have any questions, you should call the 0800 number listed on the back of your card (0800-VISA) and ask for Security.

You will need to refer to this Control Number. The caller then gives you a 6 digit number. 'Do you need me to read it again?'

Here's the IMPORTANT part on how the scam works the caller then says, 'I need to verify you are in possession of your card.' He'll ask you to 'turn your card over and look for some numbers.' There are 7 numbers; the first 4 are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him. After you tell the caller the 3 numbers, he'll say, 'That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?' After you say, 'No,' the caller then thanks you and states, 'Don't hesitate to call back if you do', and hangs up.

You actually say very little, and they never ask for or tell you the Card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of £497.99 was charged to our card.

Long story - short - we made a real fraud report and closed the VISA account. VISA is reissuing us a new number. What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.

What makes this more remarkable is that on Thursday, I got a call from a 'Jason Richardson of MasterCard' with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening .

Please pass this on to all your family and friends. By informing each other, we protect each other.

  pj123 17:03 04 Dec 2007

No, don't pass it on. All that does is block up the net with thousands of emails that are not necessary.

Just delete it.

  alB 17:19 04 Dec 2007

I think you'll find Spark6 is referring to a telephone conversation and not an e-mail, either way I think it's a good idea to pass this information around ...alB

  tullie 17:20 04 Dec 2007

I would certainly inform family and friends,it doesent have to be email,but email if you have to,a few thousand more amongst the millions allways in circulation wont matter,thats what its for.Thats only my opinion of course.

  pj123 17:29 04 Dec 2007

alB, I don't think so.

"The following was received yesterday in an email from a colleague of mine:"

That is what it says in the original post???

  alB 17:50 04 Dec 2007

Yes, you are absolutely right, please accept my apologies, my fault for trying to speed read (and obviously not being very good at it) ...alB

  €dstowe 18:45 04 Dec 2007

This has been doing the rounds for ages.

Many, many people are taken in by it and I'm sure that the scammers make a very good living out of it.

Similarly with the phishing emails requesting bank details. According to my bank manager, thousands of people are taken in every day and give their details away.

  Forum Editor 19:06 04 Dec 2007

that anyone is still able to get away with this - it's been around for years.

  Spark6 19:06 04 Dec 2007

I think you've jumped to the wrong conclusion. I've posted this here to advise those who have not come across this before. I have not, and do not intend to, email anyone.

To receive a phone call at lunchtime on a Sunday, from an Asian lady who has your CC details and is querying your spending habits, is a frightening experience believe me, enough to put me off my lunch.

She invited me to telephone another number to confirm what she was saying regarding the use of my card in or at a casino. I declined her invitation but made a note of the number she had given me, together with the number retrieved later via 1471.

The next morning, first thing, I took this information into my bank where it was confirmed that the call was genuine and someone had used my card details for on-line gambling. The fact that I did not lose money from this attempt was a great relief and the experience has made me more wary than ever.

€dstowe- I prefaced this thread with an apology just in case!

  Coffee Adict 19:24 04 Dec 2007

Does no harm to have a refresher about these things, especially at this time of year, when people are giving the cards more of a bash than usual and probably have other things on their minds (like how to avoid inviting the in-laws for Xmas).

  laurie53 19:50 04 Dec 2007

I've posted a lot about phishing and other scams, and always thought I was pretty aware, but this is a new one on me.

Thanks for the heads up.

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