On 14-Jan-08, reply was "If the Blue screens are still happening and a restore corrects them then something’s wrong with your windows installation. The frustrating thing is that it will be trial and error until you find what application is causing this. If you don’t want to do this we can offer this service. If the system is returned and it’s not actually faulty – hardware wise. Then there will be a small charge for us to correct the issue.".
Between the above date and 07-Feb-08, I tried to sort the problem myself as did not want to have to pay out more money... but couldn't, so Tom sent the couriers to collect the PC on the Friday. I took this day off work as no time was given. They did not turn up until Monday morning.
After numerous emails and phonecalls, 3 weeks later, I found out via Tim (tech person - who seems like a nice guy) that the problems have been resolved. After running various tests, they found there to be a few OS errors/corruptions.. even when he tried installing Win Xp. Nothing wrong with the hardware or so I was told. I would be getting my system back today at the latest.
Last night, I received an email from Tom with an invoice for just under £50 and message stating "No fault was found with the PC. Tim tested it vigorously for nearly 2 weeks. He used Counter Strike Source & Battlefield. We also ran stress test and couldn’t find anything wrong with your “hardware”. Tim found you had an issue with your USB – the registry (software) drivers were uninstalled and reinstalled and your problem was fixed. I know this invoice was not expected but if you had come off the street with this issue we would have charged you £35 per hour - 2 weeks worth."
I replied stating most of the above and have a reply: "This isn’t a debate here. We sent what you ordered. You said the PC is faulty. We paid for the couriers to collect the PC. Tim’s spent nearly 2 weeks on the system – btw I paid his wages for 2 weeks to spend nearly 4 hours a day gaming on your PC that you said was faulty but isn’t. You have the invoice, please pay this. I’m not going to email you back and argue anymore.
I did try to call, but was engaged (as usual) so emailed back with: "As always, your argumentative attitude continues... The system was faulty on arrival (was obviously your install of the software), so why should I have to pay for your mistakes? I remember mentioning about the many reviews about your company on Pc advisor prior to buying the system, but you assured me I could indeed trust you, etc. Your company seem to be good up until there is a problem, then the customer service is really quite awful and suggest you work on it. At the end of the day, you supplied me with a system that was faulty prior to you asking me to reformat the hard drive, etc. I also sent you a copy of the reports I had received (which I still have). I ask again, why should I pay for your mistakes?"
To sum up, I had a system that was faulty prior to my attempts to resolve the problems at the Company's request. So, why should I have to pay a further £50 to get the repaired system returned?
Am I in the wrong here?
P.s. Apologies for the long post.