I bought a camcorder ( a rather expensive one!) from Great Deals. Delivery was much speedier than they estimated on the web site. Unfortunately, the camera had to be returned and a replacement was not available at that time. My request for a refund was, on Sunday evening, immediately processed and an email received from Amazon to that effect. Service like this just cannot be bettered. The man with whom I corresponded was a Mr. Brian Lister and I must commend his dedication, both to his company and his customers. Having read of refunds being withheld and the problems resulting from this I think that such a case and supplier deserve a mention, and prove, I think, that some third party suppliers are trustworthy.
This report is not intended to drum up business for Great Deals but to show that they are not all tarred with the same brush.
The problem was resolved in a relatively short time. Although initially I was asked to return the goods at my expense, a freepost address was supplied immediately when requested. The refund appeared on my CC account within a week. While it is preferable that things don't go wrong, the test of a company is how they perform when this happens, as it must at some time. In this test the supplier passed with flying colours.
I ordered an expensive keyboard via the Amazon site. It was predicted to arrive - from Germany - within 14 days, but 24 hours later I had an email from the German supplier, asking me if I realised that the keyboard had a German language layout. I hadn't, and they responded by asking if I would like the order to be cancelled.
I said 'yes please', and within two hours I had another email telling me the money was back in my account; I checked, and it was.
A day later I received yet another email, this time from Amazon, apologising for the inconvenience.
The company really does know how to run an online retailing portal - it puts some others to shame.