I have used Amazon (UK) for years and have never ever had a problem.
However, a few weeks ago I ordered a CD on Smokey Robinson and it duly arrived yesterday. The item was sealed being an import from USA.
Anyway I removed the seal, opened the case ...... and no CD!!!! After a bit of a panic I went on to their website and filled in the nessecary forms and on instruction printed off a return label. A few minutes later I received an email back apologising for this and informing me that a replacement would be sent out free of charge and to pop the original case back in the post to them.
The replacement arrived (complete with CD) this morning.
How many other satisfied customers have not bothered to post a congratulatory note ?
With amazon if everyone one that was happy with their service posted consumerwatch would be full up. Occasionally we hear of bad service from them but that is not very often and is usually soon sorted.
I recently ordered an item from a 3rd party supplier on Amazon and when I received the Amazon confirmation email realized I had ordered the wrong size. I immediately cancelled the order and within about 30 mins had an email from the supplier asking if I wanted them to send the correct size rather than cancel the order. I said yes and had an immediate reply confirming the change.
My recent experience from an third party selling from Amazon was horrible. The item came damaged and informed them in 3 days time asking them to arrange collection and refund. Communication was a disaster as they were telling me that the item was delivered on such and such date. They told me to follow this procedure and yet didnt tell me what procedure to follow. I told them they are responsible for taking it back at their expense and they said it was my responsibility. Feeling that I was probably dealing with an incompetent seller, I immediately filed a claim and am waiting for Amazon to resolve it. this is the first time ever in 13 years since I have been buying from Amazon I have experienced such service.