While in NZ: Dec 03 HDD failed and was replaced (one of those things)
Feb 04 HDD failed and keyboard broke as i droped the laptop while it was open EKK! They replaced both for free (my fault)!!!
Today back in UK: 2 days ago partner dropped it and cracked the screen and power surply phoned them up to see how much to repair and they said all labour under warranty and cost price for power supply and case v impressed as our (well partners) fault!
Oh and then needing a repair they have their own courier with free pick up/return! V impressed!
I bought a cheap £500-600 lappy from Acer last year to cover the period when my desktop was in storage for 6 months house build/move (a Travelmate WiFi 292). It has worked fine and I was impressed with the delivery (within 14hrs of the order at standard price). Some of the cheaper Acer models seem to run XP in a shell above a system designed for Win98/NT. However, they still work fine. No experience of the pricier Acer models. I would have thought that if you get into the £750+ bracket you could buy better...
...although I wouldn't necessarily order a laptop from Comet, my father did so for my sister to go to uni with and they paid for the warranty (including accidental damage) and she has had to use it at least once.
She spilled coffee over the keyboard, sent it off and got it back fixed about a week later.
It has been a great laptop, but i believe the warranty may well be with Comet rather than Acer...not sure about that.