You are entitled to compensation.
You would be pushing your luck to claim anything like the full value of your purchase.
Start by researching the price difference between what you ordered and what you have got at the time it was delivered.
Add a reasonable sum for incovenience.
Write to aria's MD - with proof of posting. Tell hime he has 14 days to resond.
Get the address from your invoice or research at
Lay out the facts in your letter and say you are prepared to be reasonable but you INSIST on being compensated. Tell him that if you cannot be satisfied by return correspondence you will issue a County Court Claim. Add that all future correspondence costs will be claimed at £5 per item plus Recorded Delivery as charged.
Include in your letter a copy of the County Court N1 claim form. Download it from
This concentrates their mind, and in my experience curtails any attempts to fob you off.
Remember be polite, totally truthful but very firm.