Web error: Traffic blocked because of exceed quota

  LaylaGaia 04:17 11 Apr 2016
Locked

I am having an issue accessing the internet. I don't know if I am posting this in the right forum category or not.

For the past week or so, I have sporadically been getting the following the error message randomly when going online. It will come up when trying to access a webpage, but it seems to have no relation to the page itself. It comes up on a wide variety of webpages.

"Traffic blocked because of exceed per IP shaper session quota. Please contact the system administrator. Your session quota is:512, further traffic will be blocked."

I get this message on both my computer (on both Safari and on Chrome) and on my husband's iPad. Usually, if I refresh the page, the webpage I was originally trying to go to will load. But sometimes this error message will just keep coming up when I try to reload the page.

I am using a MacBook Pro Retina, OS X El Capitan, version 10.11.4, Safari 9.1. My husband's iPad is an early iPad Mini (I'm not sure exactly which one) running the most recent iOS, I believe 9.3.1, and using Atomic web browser.

I have tried doing a search online for other people with this same problem, and I found lots of different complaints, but they were all in different languages from all over the world. And none of them had any actual fixes. The only one in English and that even made any sense is here: click here ause-of-exceed-per-ip-shaper-session. But it doesn't really say how to fix it.

I called Dish Network, my ISP, and no one there had heard of this problem. Their only suggestion was to plug my modem directly into my computer, bypassing the router, and see if I still experience the problem, in order to see if the problem is originating from my AirPort Extreme. Unfortunately, my computer, a MacBook Pro Retina, does not have an ethernet port.

One thing I noticed: it seems like it might happen less when I quit Transmission. Could that have anything to do with the problem? But then why is it happening on other devices?

I am at a complete loss of what to do about this, it is slowly getting worse and coming up more often. Does anyone have any suggestions?

I would really appreciate any ideas on what this is and how to fix it. Thank you.

  LaylaGaia 19:52 15 Apr 2016

SOLUTION to “Traffic blocked because of exceed session quota” error.

I seem to have found the solution for this error coming up when I am going to webpages. I am no longer experiencing it at all.

I did three things, any of which could have fixed the problem: 1) I ran Malwarebytes Anti-Malware for Mac program and deleted the malware that it found, 2) I switched torrenting programs from Transmission to uTorrent, and 3) I ran ClamXav anti-virus scan. I also changed my wi-fi password, cleared all my web cookies and caches, and restarted my Mac computer and iPads.

I’m not sure what combination of the above fixed the problem, but I suspect it was the Malwarebytes program. It has been several days now, and I have not gotten any error messages.

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