Unsatisfactory service from Macafee

  Bmay 22:22 13 Jan 2005
Locked

My brother purchased Macafee Viruscan and Personal Firewall online. After several expensive phone calls he was unable to get the products to work on his computer. Now after three emails asking for a refund "Letter of Destruct" he has received no email although he receives messages to the effect that the LOD has been sent.
Does anyone know a postal address to which he can complain?

  spuds 00:25 14 Jan 2005

Did you try for a response via customer services click here instead of LOD email submit

  Green 1 02:44 14 Jan 2005

You could try their forum as the mods are very helpful, click here Hope that helps.

  dw54711 22:43 14 Jan 2005

I had a similar problem with their antivirus software.
I tried to get a refund under their 30 day guarantee..
All I received was a runaround whoever I e-mailed.
I eventually gave up and asked my Visa company to give me my money back, which they did.
I purchased Norton software and did not have any problems.

  Bmay 15:49 24 Jan 2005

After a string of refund requests that never worked, even with supplied ID numbers! I discovered the phone number of head office for MacAfee, UK.
Now having spoken to an efficient and helpful young lady I have been assured the refund is on its way.
For anyone else with this problem the contact details are as follows
Phone 01753 217500
Address
227 Bath Road
Slough
Berkshire
SL1 5PP

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