My laptop has frozen while browsing

  Micky76 14:12 19 Mar 2017

My laptop has frozen while browsing & has pooped up and says that 'to continue the work of your browser you should install the extension'.. I can't seem to get it off and I'm not really tech minded, can anyone help??..

  Pine Man 16:05 19 Mar 2017

As you are in Apple Help I assume you are running a mac of some sort?

If so switch it off then disconnect it from the internet. Start it up, still disconnected, and open up your browser. Clear all of the history from your browser and reset it then switch off your mac.

Reconnect to the internet, switch on and run your browser and all she be ok.

If you are running a PC then Google how to remove pop up.

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