In line with its acquisition strategy to fill technology gaps, SAP AG has purchased two privately-held Scandinavian software companies.

SAP acquired identity management software MaXware and Wicom Communications, which designs call-centre applications based on IP (Internet Protocol) technology, the German business software maker announced today in Vienna at its Sapphire customer event.

Financial details were not disclosed.

SAP intends to integrate MaXware's identity management features into its NetWeaver integration middleware in a move to allow businesses to centralise identity management and increase security across their various processes.

MaXware, which is based in Trondheim, Norway, has more than 300 customers worldwide in a range of industries, including manufacturing and financial services.

With Wicom's IP-based contact centre application, SAP aims to help businesses improve their customer service operations, connecting services such as marketing, finance and sales, through a variety of channels including email, SMS (Short Message Service) and mobile phones. The Wicom application offers standard web service-based integration to SAP's CRM (customer relationship management) software.

Wicom, in Espoo, Finland, has around 200 contact centres using its software.

In addition to the acquisitions, SAP announced an agreement to collaborate with SunGard Data Systems, in Wayne, Pennsylvania. One of their first projects will be the joint development of an asset liability management application.

Sapphire runs until Wednesday.