Brits are confused by the jargon used to describe internet access, says Virgin Media.
Research by the ISP revealed that 18 percent of web users don't know what the term 'broadband' means while 40 percent did not understand what ADSL broadband is.
Virgin Media also said that 45 percent of Brits surveyed didn't know what a dongle is and seven percent thought Blu-ray was a type of internet access.
The ISP also said that 40 percent of web users don't know what a 'web browser' is and almost half don't understand how broadband speed is measured.
"It's great to see that Brits have a thirst for getting online but there is still scope to improve their broadband experience," said Jon James, executive director of broadband at Virgin Media.
With this in mind the ISP is launching Broadband Schools in the ten areas in the UK it feels need most education on all things web. Virgin said it wasn't entirely sure how the schools would work, but hoped to offer a drop-in centre "where the general public would be invited to pop in and ask questions they've always been too afraid to ask".
It didn't say when the schools would take place but said they would happen in areas including Birmingham, Belfast and London.
"As many of you may know I've never been terribly technical and I'm not at all ashamed to say that I'm probably a prime candidate for a Broadband School," said Virgin founder Richard Branson.
"I'm not alone, there are thousands of people in the same boat, and the only way they will ever learn is if things are kept simple. At Virgin Media we want everyone to feel comfortable asking questions, no matter how silly they think they are, so that they can get the most out of their internet service and enjoy everything the internet has to offer."
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