Online banking is failing to inspire public trust, according to the latest PC Advisor interactive poll.
41 percent of visitors the PC Advisor web site believed online banking was not safe, while 28 percent were unsure. Only 31 percent would be happy to manage their finances online
Online banking services have suffered a number of glitches over the last month. Barclays Bank customers were able to view details of fellow account holders due to a software glitch that occurred during the bank’s upgrading of its software. The Halifax also had to delay the launch of its service due to software concerns.
A report form research company, Henrion, Ludlow & Schmidt, also reflected PC Advisor’s poll. It revealed that only 7 percent of people trust online banks – compared to 75 percent that trust ‘bricks and mortar’ high street names. 14 percent trusted neither.